Privacy Policy

At Picktize, we consider the protection of your personal data not just a legal obligation but a fundamental aspect of our relationship with customers. This Privacy Policy comprehensively explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection Act and other applicable regulations. By accessing our services, you acknowledge that you have read and understood these practices. We encourage you to review this policy periodically as your continued use constitutes acceptance of any updates.

1. Definition of Personal Information

Personal information refers to any data that can identify you as an individual, either directly or when combined with other information. This includes but is not limited to:

1. Basic identification details (full name, date of birth, government-issued ID numbers)
2. Contact information (email address, phone number, physical address)
3. Transaction records (purchase history, payment details)
4. Digital identifiers (IP addresses, device information, cookie data)
5. Any other information that can reasonably be linked to your identity

We adhere to the strict definition provided in Article 2, Paragraph 1 of the Personal Information Protection Law, including sensitive personal identification codes that require special protection measures.

2. Purpose of Use of Personal Information

We process your personal information solely for legitimate business purposes that have been clearly communicated to you. These purposes include:

1. Order processing and fulfillment of purchased goods/services
2. Customer support and inquiry resolution
3. Service improvement through data analysis and feedback implementation
4. Marketing communications about relevant products and promotions (with opt-out options)
5. Security measures including fraud prevention and account protection
6. Legal compliance with tax, consumer protection, and e-commerce regulations
7. Internal research to develop new features and service enhancements
8. Generation of anonymized statistical reports for business analysis

Each data collection point will specify the particular purpose at the time of gathering your information.

3. Changes to the Purpose of Use

Should we need to modify our data processing purposes, we will:

1. Ensure the new purpose remains compatible with the original intent
2. Provide prominent notice through our website and direct communications
3. Obtain fresh consent when required by applicable laws
4. Allow reasonable time for users to review and respond to changes

All purpose modifications will be documented with effective dates in our records.

4. Restrictions on Data Processing

We strictly limit personal data usage to the disclosed purposes except in these legally recognized circumstances:

1. Compliance with court orders or government agency requests
2. Emergency situations involving imminent danger to life or property
3. Public health crises requiring contact tracing or similar measures
4. Cooperation with official investigations by authorized entities
5. Academic research that meets ethical review standards

Even in these exceptional cases, we will minimize data disclosure to only what is absolutely necessary.

5. Ethical Data Collection Practices

We maintain transparent data acquisition methods through:

1. Clear consent forms with specific purpose statements
2. Legitimate interest assessments for necessary processing
3. Age verification for children’s data collection
4. Prohibition of hidden data collection mechanisms
5. Regular audits of our data sourcing channels

Any suspected fraudulent data acquisition will result in immediate investigation and corrective action.

6. Data Security Management

Our comprehensive security framework includes:

1. Encryption protocols for data transmission and storage
2. Access controls with role-based permissions
3. Regular security training for all personnel
4. Third-party vendor security assessments
5. Incident response plans with breach notification procedures
6. Physical security measures for paper records
7. Data retention schedules with secure disposal methods

We implement these measures proportional to the sensitivity of the information processed.

7. Third-Party Data Sharing

We maintain strict controls over data sharing with these provisions:

1. Service providers sign data processing agreements with confidentiality clauses
2. International transfers comply with cross-border data protection laws
3. Affiliate sharing is limited to entities under common control
4. Business transfers require successor privacy commitments
5. Aggregated statistics contain no personally identifiable information

You will receive notice of any new third-party sharing arrangements with opt-out options where applicable.

8. Data Access Rights

You may request disclosure of your personal data through:

1. Our secure online account portal
2. Verified email requests to our privacy office
3. Written requests with notarized identification

Response timelines adhere to legal requirements with explanations for any denials. We may charge reasonable fees for repetitive or excessive requests as permitted by law.

9. Data Correction Procedures

To ensure information accuracy, we provide:

1. Self-service profile editing tools for basic information
2. Formal request channels for complex corrections
3. Dispute resolution for contested records
4. Supplemental statement options when corrections are disputed
5. Notification systems for correction completions

All correction requests undergo verification to prevent unauthorized alterations.

10. Data Processing Restrictions

You may request temporary processing limitations when:

1. Data accuracy is being verified
2. Processing legality is under review
3. Data is no longer needed but must be preserved for legal claims
4. You object to processing pending verification of legitimate grounds

These restrictions will be implemented within statutory timeframes while maintaining necessary service functions.

11. Cookie and Tracking Technologies

Our cookie usage falls into these categories:

1. Essential operational cookies (cannot be disabled)
2. Performance analytics cookies (opt-out available)
3. Marketing preference cookies (consent required)
4. Third-party service integration cookies (configuration options provided)

We provide granular controls through our cookie preference center, accessible at all times.

12. Contact Information

For privacy concerns, please use these verified channels:

1. Email: privacy@picktize.com (encrypted communications available)
2. Secure web form with ticket tracking
3. Designated postal address for formal notices
4. In-person appointments at our registered office (by prior arrangement)

Our Data Protection Officer responds to all legitimate inquiries within statutory time limits.

13. Policy Updates

We maintain an open change management process:

1. Version control with effective dates
2. Change summaries highlighting material modifications
3. Archive of previous policies for reference
4. 30-day notice periods for significant changes when possible

Continued use after updates constitutes acceptance of revised terms.

14. Your Privacy Rights

As a valued customer, you enjoy these fundamental rights:

1. Access to your personal data in portable formats
2. Rectification of incomplete or inaccurate information
3. Erasure under “right to be forgotten” provisions
4. Restriction of processing in specific circumstances
5. Objection to certain data processing activities
6. Withdrawal of consent without affecting prior lawful processing
7. Lodging complaints with supervisory authorities

We will never discriminate against users who exercise these rights.

Marketing Preferences

You control your marketing experience through:

1. Account preference centers with granular opt-outs
2. Unsubscribe links in all commercial emails
3. SMS reply options for mobile messaging
4. Postal mail opt-out forms
5. Third-party advertising preference managers

Processing of your requests occurs within 10 business days.